PantherExpress

SUPRA Office Solutions Updates & Price Increase

 

SUPRA Office Solutions, the University-wide contracted supplier for office supplies, is sharing several updates. These include 2019 price increases on certain products and an update about fleet drivers.

2019 Price Increases

University customers will see price increases on some paper, ink, and toner starting January 2, 2019. The paper market has been very volatile and experience significant price increases due to tariffs, rising costs of trucking and operating rates, and paper machine closures. While the University works hard to limit the impact of these market disruptions through contracts and leveraged pricing, SUPRA is contractually permitted to increase prices on these products in 2019.

University customers should be aware and anticipate these price increases. You may also wish to pre-purchase or restock before the winter recess.


Delivery Fleet Changes

SUPRA Office Solutions products are distributed in partnership with Office Depot. Previously Office Depot used a 3rd party service for delivery drivers but has recently moved to an in-house, private fleet. Office Depot hired and retained the other service’s drivers and the transition to the Office Depot in-house fleet should be seamless.

SUPRA is also excited to share that customers on campus will be able to expect better order tracking capabilities. Starting December 1, 2018, Office Depot deliveries will capture signatures electronically at the time of delivery, resulting in quicker updates to campus delivery and tracking.


About SUPRA Office Solutions

The University of Pittsburgh is constantly striving to support small and minority business as well as local PA suppliers. In contracting with SUPRA Office Solutions, a certified minority business located in a HUB Zone outside of Philadelphia, PA, Purchasing Services is able to contribute to the University’s goals of strengthening communities and embodying diversity and inclusion. The University’s agreement with SUPRA has helped the company grow to over $30 million in annual revenues and employ 22 individuals.  SUPRA, in partnership with Office Depot, provides the University with a breadth of products and options at leveraged and discounted prices.

SUPRA has expanded its customer service offering from a single on-campus account manager and local resident, Imani Boyd (a University of Pittsburgh graduate), to also include a general customer support line. The customer support line is the fastest way to receive information about tracking, exchanges and returns and can be reached at 855-777-8772 (855-77SUPRA) or by emailing customerservice@supraos.com. For inquiries about invoices, credits, or billing, University purchasers should continue to contact Imani at imani.boyd@supraos.com.


For questions about University purchasing or the PantherExpress System, please contact PantherExpress Customer Service at 412-624-3578 or by submitting an inquiry.

 

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