SECTION:                  Payment

SUBJECT:                 WePay Stored Value Card

EFFECTIVE DATE:   May 1, 2009

PAGE(S):                   7



      This policy is applicable to all research studies conducted by the University of Pittsburgh

      (University) where compensation payments or expense reimbursements are made to

      research participants.  In addition, this policy explains the purpose and function of a

      centralized research participant payment system, known as WePay, which was

      developed jointly by the University and UPMC using a stored value card (Cash Card) as

      the method of payment.  The Cash Cards are currently provided by and processed

      through RBS WorldPay (formerly RBS Lynk), which is a subsidiary of the Royal Bank of

      Scotland through its U.S. operating group, Citizens Financial.  Should this vendor change,

      notice will be provided to appropriate individuals or groups.


      The WePay system was developed to achieve the following goals: effective oversight

      and management of the University’s financial assets; replacement of the manually

      intensive workflow with an internally-developed and customized software application; an

      aggregation system allowing the University to become compliant with IRS Form 1099

      reporting; acknowledgement of and adherence to other regulatory requirements

      including HIPAA (control of protected healthcare information), Sarbanes-Oxley (financial

      monitoring and control) and USA Patriot Act (increased due diligence of bank accounts,

      foreign asset control and anti-money laundering); all while maintaining confidentiality of

      research participant data within a secure technology environment.


      Studies Which Qualify for WePay

      Participant payments for all University-wide research studies will be executed via the

      WePay system (Please refer to Section IV. Cash Payments for additional information on

      individual participant payments less than $10.)  Participant payments will be made via a

      Cash Card.  All existing payment methods which are cash-based in nature, such as

      petty cash (both bank accounts or cash on hand), Payment Processing checks, travel

      advances and store gift cards will no longer be acceptable payment methods for

      participants in research studies.

      Any requests for use of other payment mechanisms for research participants must be

      approved in writing by the Director of the University’s Institutional Review Board (IRB).  A

      copy of the written approval of such IRB exemption shall be provided to General

      Accounting by the department or Principal Investigator (PI).

      In addition, exceptions to prohibited uses or uses of the Cash Card other than for

      research participant payments must be approved in writing by both the General

      Accounting and Payment Processing departments.

      The WePay Cash Card may not be used for any purpose other than payments to

      research participants to compensate them for their time or reimbursements for expenses

      such as parking, transportation or meals.  The WePay Cash Card may not be used for

      the following:

      -     Participant payments to Foreign National Individuals.  These payments require

            special handling due to tax regulations, and need to be submitted on a disbursement

            request to payment processing along with a Foreign National Tax Information Form

            (available at and forwarded to the Foreign

            National Tax Processing Unit at 207P Craig Hall.

      -     Department purchase using WePay (or any other purchase mechanism) of other

            retailer gift cards for distribution to research participants.

      -     Department purchases of goods and services from external suppliers or internal

            service centers.  These are subject to existing Purchasing policies such as 05-02-15,

            Required Use of Contracted Suppliers; 05-02-16, Competitive Bidding; 05-02-17,

            Directed or Sole Source Purchase Justification; 05-07-01, Travel and Business


      -     Employee payments including wage advances, supplemental payments, employee

            travel expenses, employee travel advances, or any other employee reimbursable

            expenses subject to IRS Accountable Plan rules and possible federal tax withholding


      -     Loans.

      -     Refunds.

      -     Cashing personal checks.

      Existing Studies

      All existing studies which meet the WePay criteria above will be migrated to the WePay

      system.  The participants will be paid via WePay upon the next study visit.  The

      participant will be given the Participant Payment Fact Sheet as referenced in Section VI.

      herein before his/her payment is made.


      Manager’s Responsibility

      Managers are responsible to ensure that staff under their supervision complies with all

      WePay policies and procedures.  Misuse of WePay Cash Cards or the WePay system

      may result in sanctions including the possibility of termination of employment.

      Cash Card Security

      University personnel are responsible for properly securing and handling all Cash Card

      inventory, therefore unloaded Cash Cards are to be secured like cash or blank checks. 

      Cash Cards are the personal responsibility of the party to whom they are assigned within

      the WePay system.  Cash Cards in transit between two parties are the responsibility of

      the sending party until receipt is acknowledged via the WePay system by the receiving

      party.  Following are specific security rules:

      -     Cash Card owners are responsible for all Cash Cards identified as theirs in WePay.

            Cash Cards should be kept in a locked facility and treated like cash or blank checks.

      -     Do not accept ownership of Cash Cards within the WePay system until the actual

            Cash Cards are in your physical possession.

      -     Cash Card owners must ensure that the Cash Cards owned in the WePay system

            match the Cash Cards in their possession.  Discrepancies must be resolved


      -     The actual Cash Cards should always be delivered and accepted in person. 

            Interoffice mail should never be used to deliver Cash Cards.  For offsite locations, a

            courier with tracking capabilities such as FedEx is acceptable.

      -     Cash Cards assigned to a new WePay user remain the responsibility of the sending

            party until the new owner accepts the Cash Cards in WePay.  WePay will send an

            email notification to both users when Cash Cards are in transit for longer than 3, 5

            and 7 business days, Finance/Audit is notified on the 7th day.

      -     If a Cash Card owned is lost, stolen, or damaged, it must be disabled within WePay. 

            Cash Cards disabled within the WePay system can never be activated/loaded.

      -     Older Cash Cards should be used first.  Cash Cards expire after three years, and

            cannot be issued or reloaded in the six months before expiration.

      Unusable Cash Card Disposition

      All excess, expired or otherwise unusable Cash Cards will be returned to Payment

      Processing, a local Card Manager (CM), Administrator (ADM) or Business Office Manager

      (BOM) (as defined in IV.) for destruction as practical.  The Cash Cards will be destroyed

      under dual control using a shredder that is capable of shredding these Cash Cards. 

      Identifying information including Cash Card numbers, dates of destruction, and names of

      the persons who actually destroyed the Cash Cards will be recorded onto a Cash Card

      destruction certificate and confirmed by the individuals destroying the Cash Cards.  This

      record must be kept for a minimum of 12 months by each user with a copy to Payment

      Processing and the Office of Finance.  Cash Card remnants may be disposed of at the

      discretion of the individuals destroying the Cash Cards.  A sample form (of destruction

      certificate) is included in the RBS WorldPay documentation referenced in Section VI. below

      (RBS Lynk Security Plan for MasterCard® Participant Incentive Payment Program.)


      Roles and Responsibilities

      Users of the WePay system are assigned a specific “user role.”  Each role is entitled to

      perform specific functions in the system.  A WePay user may be assigned to only one of

      the six available roles, either administrative or payment-issuing, and may perform the

      tasks associated only to that role.  Further, each role is responsible for monitoring and

      reconciling the activities of their projects or studies to appropriate accounting records. 

      The terms “project” and “study” are defined in more detail below in Section IV.

      Acceptance into WePay: Written documentation confirming authorization to add a WePay

      user will be approved by the appropriate University authority (e.g., responsibility center

      head or designate) and for WePay Administrators, further approval by General

      Accounting before entry into the WePay system.  The WePay User Guide (Chapter 6) as

      referenced in Section VI. herein describes the process for Acceptance in the “Users”

      section and appropriate forms are provided in its appendix.  The Office of Finance will

      manage the overall process of User access to the WePay database.

      Termination from WePay: When a WePay user is terminated from the University, their

      access to WePay will be immediately revoked by the appropriate University authority

      (e.g., responsibility center head or designate) and confirmed in writing. The WePay User

      Guide (Chapter 6) describes the process for Termination in the “Users” section and

      appropriate forms are provided in its appendix.

      Following are general descriptions of the primary duties of each role.

      -     Administrative Roles:

            Finance/Auditor role – designed to oversee and monitor the system, is only able to

            access reports within the system, and view transactions in order to verify their

            appropriateness.  This role is generally not available to the departments.

            Card Manager (CM)

                  Primary CM – serves as the primary depository of Cash Cards on behalf of both

                  the University and UPMC.  Serves as the first tier of the Cash Card distribution

                  network; is responsible for ordering Cash Cards from the current vendor,

                  Oberthur Card Services, through RBS WorldPay; and distributing the Cash Cards

                  to (or reclaiming cards from) Local CMs, ADMs, or BOMs.

                  Local CM – serves as the second tier of the Cash Card distribution network.  The

                  Local CMs will physically pick up and electronically accept Cash Cards from

                  Primary CM.  Local CMs will be created as appropriate in order to effectively

                  distribute Cash Cards within a particular school, department or geographic

                  campus location.

            Administrator (ADM) – a required role responsible for establishing or updating project

            and study permissions, linking or unlinking Study Coordinator (SC) and Study Aide

            (SA) to studies, distributing Cash Cards to other users, resolving participant name/

            SSN conflicts and reconciliation of WePay activity to the University monthly level

            reports all as described more fully in the WePay User Guide.  This role cannot create

            a subject nor can it load or activate a Cash Card.

            Business Office Manager (BOM) – designed to accommodate the complexity of larger

            departments, this role is not required and has all of the same functionalities as the

            ADM except for creating projects.

      -     Payment-issuing roles:

            Study Coordinator (SC) – a required role responsible for linking subjects to studies

            then making payments using Cash Cards in accordance with permissions established by

            the ADM.  This role cannot create a project or study nor change any of its permissions.

            Study Aide (SA) – designed to accommodate the complexity of larger departments,

            this role is not required and has all of the same functionalities as the SC, except for

            adding study access.

      -     Payment Processing functions:

            Payment Processing is not a user role within the WePay system.  However, it plays

            an important function as the primary CM and in the administration and review of

            electronic files as received from the WePay servers.

            Payment Processing is responsible for such duties as managing and monitoring Cash

            Card inventories, electronic file management, operational monitoring of Cash Card

            usage, recording Cash Card usage in the University’s ledgers and associated tax

            reporting and withholding, participating in system refinements and enhancements,

            and assisting in WePay system audits.  Specific tasks for which Payment Processing is

            responsible are articulated in procedures such as the WePay Imports User Guide as

            referenced in Section VI. herein.

      Audit Activity

      Cash Card activity and inventory will be audited (1) regularly by ADMs and BOMs via

      direct access to WePay reports available to them electronically and (2) on a periodic

      basis by both the University’s Internal Audit and Payment Processing offices via direct

      access to the universe of WePay reports.  Both physical and electronic audits will be

      conducted by the groups mentioned in (1) and (2) above.

      These audits will monitor and evaluate various aspects of the WePay system such as

      proper accounting and controls, regulatory and internal compliance, operational efficiency,

      data and physical security, and system processing controls.

      Cash Card Services

      Research participants owning a Cash Card should contact RBS WorldPay via a toll-free

      number (1-800-591-1110) and via the Internet at, for problems

      with a Cash Card after it has been issued.  University personnel are not expected to

      provide primary customer service support to cardholders once the Cash Card has been


      Project Definition

      A project is defined as the broadest scope of work available about the research awarded

      as indicated by:

      -     Agency Notice of Grant Award or Cooperative Agreement

      -     Foundation Award Letter

      -     Industry Contract

      -     Internal Institutional Award Letter

      Projects have at least one study.  There are no limits to the number of studies under one


      Projects must have a single source of funding.  Additional sources of funding or change

      in grant number (e.g., 1R01XXXX-XX), contract number (e.g., N00-XXX-XXX), or document

      number require the establishment of a new project.

      Project addendums and supplements to a project that do not change the contract number

      do not require a new project.

      All projects should have at least two WePay Administrators (ADM) assigned for each


      Study Definition

      Studies describe a specific scope of work within a defined project.  Each scope of work

      under a defined project should be defined as an individual study, as typically indicated by,

      for example:

      -     Changes in payment schedule, or

      -     Requirement of a new IRB approval

      Each study must have assigned at least one WePay Study Coordinator (SC) in order to

      pay study participants.  All ADMs assigned to the corresponding project will also by default

      be assigned to all studies under that project.

      Cash Payments

      The minimum Cash Card load amount permitted by MasterCard and the WePay system

      is $10.00.  Participant payments which are nominal in nature (defined as less than $10.00

      in a single payment), such as “man on the street” interviews, will not be required to include

      individual payment information by subject.  Prior to implementing this type of payment,

      review and approval of the process must be granted by the Office of Finance to ensure

      proper WePay guidelines are followed.  For these studies, the PI or his designate will

      obtain funds in a lump sum via a single load to the Cash Card.  The PI or his designate

      will take the Cash Card to one of the two Citizens Bank branches in Oakland and withdraw

      funds to pay subjects in the appropriate denominations.  A separate record must be

      maintained in sufficient detail to account for all payments (e.g., a subject receipt log

      initialed by recipient can be maintained.)  A Cash Card should not be reloaded until the

      accounting for and reconciliation of all cash from the preceding load has taken place.

      These records will be prepared and protected in accordance with HIPAA regulations and

      maintained by the PI as necessary for audit purposes.  Cash remaining after

      disbursement of each Cash Card load during the study will be deposited to the

      appropriate study account.

      Studies in which research aims or study methods of the project require anonymous data

      collection are exempt from the collection of personal data.  For these exceptions, the PI

      will produce the protocol which evidences the anonymous requirements and formal

      written approval will be obtained from the Director of the IRB for any exceptions, prior to

      any cash payments being made.


      Payment Processing                                   412-624-4004

      -     Primary CM

      -     Electronic File Management

      -     Operational Monitoring of Cash Card Activity

      Office of Finance                                         412-624-6620

      -     General WePay Information

      -     System Access Set-up

      General Accounting                                     412-624-6290


      -     Help Desk                                              412-647-HELP

      -     Clinical Trials Office                              412-647-4421

      RBS WorldPay – Cash Card processor

      -     Interactive Voice Response                  1-800-591-1110

      -     Web Site                                     



      University of Pittsburgh policy 10-02-08, Use and Management of Social Security

      Numbers and University Primary ID (“UPI”) Numbers located at

      WePay User Guide, dated 2/18/2008, as subsequently amended

      WePay Imports User Guide, dated 2/11/2008, as subsequently amended

      Data Entry Guidelines

      University’s HIPAA policy located at

      RBS Lynk Security Plan for MasterCard® Participant Incentive Payment Program, dated

      November 2006, as subsequently amended

      Participant Payment Fact Sheet, dated 10/01/2007, as subsequently amended