UNIVERSITY OF PITTSBURGH POLICY 10-03-02

CATEGORY:              SUPPORT SERVICES
SECTION:                  Library and Instructional Resources
SUBJECT:                 Instructional Media Services Center for Instructional Development

                                    and Distance Education
EFFECTIVE DATE:   February 3, 2003 Revised
PAGE(S):                   1

I.    SCOPE

      This policy establishes the provisions governing placement of orders from

      Instructional Media Services - Center for Instructional Development and Distance

      Education (CIDDE).

II.   POLICY

      Office Delivery (No Operator Required)

      -     Notice of one (1) business day is required for equipment delivered to and picked

            up from a campus office. Service can be provided between 8:30 A.M. and 5:00

            P.M., Monday through Friday.  (Weekends and holidays are excluded.)

      -     A signature is required upon receipt of equipment delivery.

      -     Equipment that is not ready for pickup on the date and time specified on the

            Instructional Media Services Requisition is subject to a late fee.

      Operator/Classroom Services

      -     Notice of three (3) business days is preferred but is not required for equipment

            setup at a specific campus location.  (Weekends and holidays are excluded.)

            However, service is not automatically guaranteed with three (3) or more days

            notice.  Contact Instructional Media Services for more detail.

      -     Confirmation of operator availability will be provided at least two (2) business days

            before the event.

      Will Call

      -     Order placement:     8:30 A.M. - 5:00 P.M. Monday through Friday

      -     Order pickup:            8:30 A.M. - 8:30 P.M. Monday through Thursday

                                              8:30 A.M. - 5:00 P.M. Friday
                                              Weekend requests by appointment only

III. REFERENCES

      Procedure 10-03-02, Instructional Media Services - Center for Instructional

      Development and Distance Education