Frequently Asked Questions
Who do I contact if I have questions?
If you only want a cancelled check, send a request through our online inquiry system.
Can only certain people request documentation?
What do I need to do to request a document?
Email email@example.com with a copy of the level with the information that you want backup for circled - please don't highlight. Include your phone number along with your fax number in case we need more information. Also note that you cannot receive any originals and you cannot receive backup from any other department.
*Note: we are currently working remotely and do not have access to hard copy documents. Inform us if your request is urgent and we will make arrangements to retrieve the documents if possible. Otherwise, send us your request and let us know it is not urgent. We will work it as a priority upon our return.
What do I do if I think I've been charged twice on my levels?
If you think that you have been charged twice on your levels please contact Mary Jane Ackerman in Payment Processing at 412-624-6020. She will handle all incorrect charges.
Will you fax or scan all of my documents?
Where do I send Journal entries?
06 account numbers that are Journal entries: Send to Judy Deleo - 2502 CL.
All other Journal Entries, IDC’s, NSCT: Send to FRS – 200 ATWOD.All others: send to FRS at firstname.lastname@example.org
Does FRS have backup for journal entries?
For more information on Journals, please see the General Accounting Webpages:
Journal Entry Instructions: https://www.bc.pitt.edu/ga/documents/JE_Form_0200_instructions.pdf
Batch Naming Conventions: https://www.bc.pitt.edu/ga/documents/BATCHNAMINGCONVENTIONS_000.pdf
FormFlow (where you can get a journal paper): https://www.bc.pitt.edu/formflow/
I have a charge on my levels that does not belong to me, what should I do?
I am being audited and I am missing documentation for charges on my accounts. Can you help me?
Yes, email your level report(s) with the charges you need circled to FRS at email@example.com. Include a header sheet with your name, phone number and fax number you would like the back up to be sent to. Please allow 2 business days for documents older than 3 months.
Access (Records Storage)
What Department is Access?
Can any department use Access or is it restricted to FRS only?
Who retrieves my documents if they are over 3 months old and are at Access?
Did we answer your question? If not, please email us at